Donavon Miller

Donavon Miller is a skilled Technical Support Engineer currently employed at Intradiem since February 2023, specializing in SAAS product support and utilizing tools like Salesforce and Jira for issue management. With prior experience as an Applications Engineer at SolarWinds, where Donavon provided tier 3 technical support and mentored junior support staff, and as a Technical Support Representative at both SolarWinds and SentryOne, Donavon has developed advanced troubleshooting and customer service skills. Notably, Donavon served as an Implementation Consultant Intern at Camelot 3PL Software, gaining experience with Microsoft Dynamics NAV and workflow management tools. Donavon holds a Bachelor of Science in Business Administration with a focus on Computer and Information Systems from the Walker College of Business at Appalachian State University.