Richard M. Charette serves as Chief of Staff for Digital Research & Strategy at Wells Fargo since March 2014, leading a large customer experience team and overseeing complex projects with aggressive timelines. In addition, Richard has been an Alignment, Leadership, and Holistic Performance Coach at Unbeatable Mind since October 2019, focusing on developing resilience and leadership in individuals and groups. Richard's career includes roles as a Professional Bagpiper at The National Piping Centre and as a Volunteer Firefighter with the State of California Department of Forestry and Fire Protection. With a background at Microsoft and various positions within Wells Fargo and other firms, Richard has significant experience in user experience, project management, and team leadership. Richard's education includes degrees and certificates from prestigious institutions such as Cornell University and Stanford University, enhancing expertise in leadership, design, and engineering.