Jonny Rivera

Jonny Rivera is an experienced professional currently serving as Platform Lead at WellSync since February 2024, where responsibilities include leading a team of product managers, unifying product offerings, and managing technical support escalations. Previously, Jonny held the position of Director of Customer Experience Strategy at Malwarebytes from April 2021 to February 2024, focusing on retention, customer satisfaction, and launching the Security Advisor feature. Prior roles at Malwarebytes included Senior Manager of Product Strategy and Product Manager, where Jonny achieved significant business pivots and improvements in support metrics. Earlier experience includes senior product management and project management roles at MediaLab 3D Solutions and operational management at Alert Air Conditioning and Heating. Jonny's early career included pastoral roles and customer relations positions, complemented by a Bachelor of Arts in Bible/Biblical Studies from Southeastern Baptist Theological Seminary.