Kirsty Drozdziak

Kirsty Drozdziak is an experienced professional in business performance and customer service management, currently serving as a Business Performance Manager at Wescot Credit Services Limited since May 2019. Prior to this, Kirsty held various managerial roles at Teleperformance from January 2015 to April 2019, including Assistant Contact Centre Manager and Retentions & Sales Team Manager. Kirsty also served as Customer Relationship Team Manager at Serco Global Services from January 2012 to January 2015, and held several positions at Telefonica from November 2007 to December 2011, including Customer Service Team Manager and Revenue Generation Support. Kirsty has a CMI Level 5 Award in Management and Leadership from the Chartered Management Institute and a CIPD qualification in Human Resources Management and Services from Glasgow Clyde College.