Customer Service Representative - US

ABOUT THE ROLE:

• Take ownership of client's onboarding, professional services, and consulting to ensure a unique customer experience.
• Serve as the main point of contact for our customers throughout their journey at WeSki;
• Pre-booking advice on where and how to book a ski trip.
• Post-booking support according to customers’ needs.
• Support during the trip to give a great customer experience.
• Represent the voice of the customer and influence product development roadmap.
• Liaise between WeSki customers and WeSki suppliers for requests, complaints, and updates
• Requires the ability to work independently while receiving support from a broader team.
• This is a full-time remote position with a rotating shift work schedule, including weekends and evenings.
• This position is for a contract of up to 8 months, with an option for renewal.

REQUIREMENTS

• Native English speaker - must
• 3+ years of experience in customer service - must
• 2+ Experience in Travel Tech B2C - must
• Experience working with support and CRM systems, preferably the following platforms: Hubspot, Front, Zendesk and Intercom - advantage.
• Preferably In-Resort team experience - advantage
• Excellent written and verbal communication skills.
• Strong technical skills and self-learning ability to understand multi-platform systems.
• Ski experience - advantage.