Neil Young

Neil Young has extensive experience in law enforcement and management, with a career at West Midlands Police spanning over three decades. Currently serving as a Dispatch Training Supervisor, Neil arranges and supervises training for new dispatchers. Previous roles include Performance Delivery Coordinator, Dispatch Supervisor, and Service Delivery Officer, focusing on ensuring compliance with Service Level Agreements for call handling. Neil has also held the position of Contact Centre Supervisor, effectively managing staffing and resource allocation for optimal operational efficiency. Additionally, Neil served as Treasurer for Unison from 2007 to 2012 and worked as a Housing Officer at Wolverhampton City Council early in the career. Academic qualifications include a Post Graduate Certificate in Leadership and Management from Coventry University, with ongoing studies towards a master's degree.