Ilka Heikroth

Ilka Heikroth has a robust background in customer success analytics and digital solutions, currently serving as the Director at West Pharmaceutical Services since April 2018. With progressive roles in the same company, Ilka's experience includes senior management positions focused on customer engagement and order management across Europe. Prior to this, Ilka held managerial roles at Abiomed and EndoChoice, overseeing customer service and care teams for international markets. Ilka's earlier career includes significant logistics and customer service positions at Cinram, where responsibilities encompassed staff management, demand planning, and communication coordination between various stakeholders. Educational qualifications include an apprenticeship as an Industrial Management Assistant and a general qualification for university entrance.