Ciaran O'Brien

Ciaran O'Brien is a seasoned professional with extensive experience in IT asset management and service management across various industries. Currently serving as the Group Leader for Global IT Asset Management/UCMDB at Western Union, Ciaran oversees a team of 17 resources, focuses on skill development, and advises on ITSM, ITAM, and UCMDB processes. Previous roles include Director of Service Management at PSI Services LLC, where Ciaran implemented a global service desk and streamlined incident management processes, and Senior Technical Consultant at Intact Technology, specializing in the management and configuration of Micro Focus ITAM tools. Ciaran's earlier positions encompass leadership roles at pureIntegration, Avnet, Accenture, and JPMC, showcasing a strong background in technical consulting, project management, and asset management. Ciaran holds a Bachelor's Degree in Business and Management from Bolton College.