Sebastián Céspedes Chavarría

Sebastián Céspedes Chavarría has extensive experience in operations management within the finance and customer service sectors, currently serving as Operations Manager - Consumer Protection at Western Union since May 2024. Previously, Sebastián held the position of Global Operations Manager at Convera and Western Union Business Solutions, overseeing large-scale teams and driving initiatives in value stream mapping, process improvement, and stakeholder relationships. Early in the career at Western Union, Sebastián was a leader in customer care claims and compliance, focusing on quality assurance and anti-money laundering programs. A background in public relations, with a Bachelor's degree from Universidad Latina de Costa Rica, complements the strategic and communication skills applied across various roles, including an internship at Pfizer and as a Fraud Specialist at Sykes Enterprises.