Bipin Kalathil

Bipin Kalathil is a seasoned professional with extensive experience in operations and service delivery management, currently serving as the Manager of Operations for KYC Services and Financial Crime at Westpac since May 2024. Previously, from January 2010 to March 2024, Bipin held several roles at Thomson Reuters, including Service Delivery Manager for Asia-Pacific, Middle East & Emerging Markets, where a strong emphasis was placed on cross-functional integration and service performance improvement through the management of Service Level Agreements. Additionally, as Service Quality Lead, Bipin optimized service performance in the Order To Cash business, and as Content Account Manager, maintained critical client relationships and addressed technical issues. Bipin's educational background includes a Post Graduate Diploma in Business Management with a focus on Finance and Information Technology from Apeejay School and a Bachelor of Business Management in Information Technology and Finance from Bangalore University.