Michael Rollins

Michael Rollins is a seasoned professional with extensive experience in contact center management and vendor operations, currently serving as the Sr Global Manager for Contact Center Vendor Management at WGL since June 2023. Prior to this role, Rollins spent over six years at Hughes as a Sr Global Program/Contact Center Manager, directing 1000+ partner employees in satellite technical support. Rollins' career at Verizon included multiple leadership positions where significant achievements included enhancing operational efficiency and improving key performance metrics in various contact centers across the United States and internationally. Rollins holds a Bachelor of Business Administration in Finance from Western Michigan University.