Michelle Musgrove

Michelle Musgrove is an accomplished executive with extensive experience in customer experience and marketing across various prominent organizations. Currently serving as Vice President of Customer Experience at WGL since December 2020, Michelle previously held several key leadership positions at AARP from June 2007 to November 2020. During tenure at AARP, Michelle launched the organization's Customer Experience function and significantly improved operational efficiency, resulting in $3 million in savings. Additional roles included Vice President of Segmentation & 50+ Insights, where Michelle led customer segmentation initiatives, and Vice President of Relationship Marketing, which advanced member engagement strategies. Prior experience includes leadership roles in marketing at companies such as AOL, American Express, and JP Morgan Chase. Michelle earned an MBA in Marketing from the University of California, Berkeley, Haas School of Business, and holds a Bachelor's degree from the University of Pennsylvania.