When I Work is a market leader in hourly workforce management that provides businesses a fully integrated scheduling, time tracking and team messaging solution. Trusted by over 150,000 workplaces worldwide, When I Work ensures reliable shift coverage, engaged employees, and faster decisions — giving everybody what they need to be successful at work.

Managing, scheduling, and coordinating hourly teams is time-consuming, complicated, and expensive. Back office spreadsheets and disjointed systems have plagued hourly workplaces for decades — resulting in high labor costs, painful inefficiency and employee turnover.

Internet

When I Work

When I Work's headquarters in Saint Paul, MN, United States

The Minneapolis office focuses on legal, technical, sales, and customer success roles to drive business growth and innovation.

Minneapolis

This department focuses on assisting customers by addressing their inquiries, resolving issues, and providing information about products and services.

Customer Support

The Software Engineering Team at When I Work is responsible for developing and maintaining the company's integrated scheduling, time tracking, and team messaging solutions. This team ensures reliable shift coverage and seamless communication for hourly workforce management by designing robust software architecture, implementing new features, optimizing system performance, and ensuring security and quality assurance throughout the product lifecycle.

Software Engineering Team

The Customer Success and Support team at When I Work ensures customers derive maximum value from the company's scheduling, time tracking, and team messaging solutions. They provide comprehensive onboarding, technical support, and ongoing assistance, addressing customer queries and escalations. This team is dedicated to fostering long-term customer relationships, improving user experience, and driving customer satisfaction and retention.

Customer Success and Support

The Management Team at When I Work is responsible for strategic oversight and operational efficiency across various departments. This includes driving revenue strategy, analyzing data for informed decisions, coordinating technical releases, managing IT systems, leading engineering projects, training go-to-market teams, creating instructional content, and overseeing customer acquisition sales. Each manager ensures their respective domain aligns with the company’s mission of optimizing workforce management for hourly teams.

Management Team

The Leadership Team at When I Work drives the strategic vision and organizational culture, ensuring alignment across all departments to enhance the employee and customer experience. They focus on innovation in workforce management solutions, championing initiatives that promote efficient scheduling, employee engagement, and seamless communication. By leveraging their diverse expertise, the team fosters a collaborative work environment that empowers hourly teams and supports the company's mission to simplify workforce management for businesses worldwide.

Leadership Team

The Marketing Team at When I Work is responsible for crafting and executing strategies that drive awareness, demand, and engagement for the company's workforce management solutions. The team, led by the VP of Marketing, encompasses specialists in digital marketing, demand generation, brand and product marketing, as well as lifecycle marketing. Together, they leverage various channels and tactics to attract new customers, nurture leads, maintain brand integrity, and support the overall growth and retention of When I Work's user base.

Marketing Team

This department focuses on managing and nurturing partnerships to drive business growth and revenue.

People (6)

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Other teams

Software Engineering Team

Customer Success and Support

Management Team

Leadership Team

Marketing Team

Partnerships Management