Marcelo Freitas has over 7 years of experience in business process analysis, project management, and continuous improvement, specializing in transforming operational challenges into effective solutions. They began their career in Customer Success and Customer Experience, where they honed their skills in understanding inefficiencies and driving user satisfaction. Currently, Marcelo works as a Senior Business Analyst at Whirlpool Corporation, focusing on project and process management, while also supporting various departments in process mapping and performance monitoring. Holder of a Bachelor's degree in Biotechnology Engineering from UNESP, Marcelo continuously pursues further education in process management and data analytics to enhance their expertise.
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