Susan Metcalf

Susan Metcalf possesses extensive experience in call centre management, having held various leadership roles since 1991. Currently, Susan serves as Call Centre Operations Manager and Recruitment Manager at Whistl UK Ltd since April 2004, while also working as Call Centre Operations Manager at Spark Response since July 2004, overseeing inbound call centre operations. Prior to these positions, Susan accumulated significant expertise as Call Centre Manager at Acxiom from January 1991 to December 2003, contributing to a robust foundation in customer service and operational management in the call centre industry.