Rachael Gruver Mason

Rachael Gruver Mason is a seasoned professional currently serving as the Quality Standards Principal Advisor at Whole Foods Market, where responsibilities include the research and development of food and adult beverage ingredient standards. With an extensive tenure at Whole Foods Market since January 2000, Rachael has held various roles including Program Manager for Training and Excellence, Customer Care Team Lead, Customer Information Specialist, and Customer Service Desk Supervisor. Throughout these positions, Rachael has demonstrated expertise in training development, customer service strategy, and quality standards communication. Rachael's educational background includes ongoing studies at Michigan State University and participation in the Stagen Leadership Academy, alongside obtaining a Bachelor of Arts in Music from Texas State University.