Lalena Brigance

Lalena Brigance, M.Ed. is a Senior Customer Success Manager at Wiley since April 2017. Prior to this role, Lalena worked at H&R Block from January 1997 to April 2023 as a Master Tax Advisor and Trainer/Facilitator. Lalena also has experience as a Field Finance Manager and Financial Aid Specialist at ITT Technical Institute from March 2008 to September 2016. Additionally, Lalena worked as a Customer Business Analyst and Adjustment Analyst at Nelnet from August 2001 to March 2008. Lalena holds a Master of Education (MEd) in Instructional Design from WGU Indiana and a Bachelor of Science in Financial Counseling and Planning from Purdue University.