Eduarda Lira

Eduarda Lira is an experienced professional in customer experience and project design, currently serving as an Analista de Control Desk at will bank since April 2021, where responsibilities include advising CX managers on agent operations and recommending actions to improve KPIs. Previous roles at will bank include being a reference point for customer experience inquiries and assisting in social media customer interactions. Prior experience includes project design for highway signaling at SINALES and a role at UFES involving the development of maps for a regional sustainability project. Eduarda holds a degree in Architecture and Urbanism from UFES and has completed additional courses in 3D fundamentals and technical infrastructure in transportation.