Luiz Henrique Marques

Luiz Henrique Marques is a skilled professional in data coordination and customer experience management, currently serving as the Data Coordinator at Willbank since June 2021, where leadership of the Business Analytics team encompasses Customer Experience, Customer Success, and Product. Responsibilities include managing CXM KPIs, monitoring customer service operations, and ensuring customer satisfaction. Previously held the positions of Senior Data Analyst and Analytics Engineer at Willbank, focusing on customer service performance analysis and the construction of critical CX operation KPIs. Prior experience includes working as a Statistician at Oper, where project management and client relationship management were key responsibilities, along with performing analyses for project pricing. Luiz Henrique Marques holds a Bachelor's degree in Statistics from Universidade Federal de Minas Gerais, earned between 2015 and 2020.