Erika Torres

Customer Success at Willa

Erika Torres has a diverse work experience spanning different industries and roles. Erika started their career as a College Aide for the Long Beach School District in 2008 and worked there until 2012. In 2011, they had an internship at Sony Music Entertainment in the Marketing Department, where they assisted with album release projects and social media updates.

Afterward, Erika joined THINK Together as a Program Leader from September 2012 to April 2013. Erika then worked as an Administrative Assistant at Lad Solutions from April 2013 to the following year. In 2014, Erika became an Account Executive at Shmoop, a position they held until 2015.

Erika's experience in account management continued when they joined Events.com as an Account Executive from August 2018 to December 2019. In this role, they worked with event organizers to provide them with comprehensive event management tools and analytics.

In 2020, Erika transitioned to the role of Customer Success Specialist at prAna Living, where they worked until April 2022. Erika recently started a new role as a Customer Success professional at Willa in April 2022.

Overall, Erika Torres has a solid background in customer success and account management, with experiences in the education, music, and events industries.

Erika Torres earned their Bachelor's degree in Public Relations/Image Management from California State University, Fullerton, completing their studies between 2009 and 2012.

Links

Previous companies

Think Together logo
Shmoop logo
Sony Music Entertainment logo

Timeline

  • Customer Success

    April, 2022 - present