Karen Roberts

Karen Roberts is an experienced professional in the field of technical support and integrations, currently serving as an Integrations Specialist at William H. Sadlier, Inc. since April 2022. Prior experience includes roles at Macmillan Learning, where Karen held various positions including Support Analyst and LMS Coordinator from April 2017 to March 2022, and Support Specialist for a brief period in 2016. Notably, Karen contributed to the QBA Project Team, focusing on course material for psychology, and effectively resolved escalated support inquiries as a Product Support Analyst from September 2014 to April 2016. With a solid tenure at Hudson Software (1998 - April 2014) as a Lead Technician and Technical Support Technician, Karen led a technical support team and managed customer inquiries for educational software. Earlier, at Kraft Foods (1995 - 1998), Karen acted as a Design Consultant, overseeing product packaging design and ensuring compliance with standards. Karen holds a Bachelor of Science degree in Music from The College of Saint Rose, earned between 1991 and 1995.