Paula Calvo

Paula Calvo has extensive experience in the insurance and operational risk management sectors, currently serving as the Head of Operational Risk & Control at Willis Towers Watson since September 1998. In this role, Paula oversees a team of three and is responsible for ensuring compliance with regulatory requirements and managing operational risk across all processes. Previous positions at Willis Towers Watson include Head of Client Service and Jefe de Operaciones Administrativas, where responsibilities encompassed client operations, process management, and team leadership. Paula's career began in the insurance industry with roles at Mercosur Compañía Americana de Seguros S.A. and La Unión Agrícola Cooperativa de Seguros LTDA, including experience in claims management and administrative support.