Germaine Matos

Willow Domestic Violence Center has provided services for the Greater Rochester community for nearly 40 years. Each year, Willow Center provides services for more than 7,000 people right here in Monroe County and reaches 15,000 more through prevention education programs. In 2015, Willow Center changed its name from Alternatives for Battered Women (ABW) to better reflect the breadth of services we provide and the clients we serve. Willow Center is the only New York State certified domestic violence service provider serving Monroe County, NY. Just over half of our clients are from the City of Rochester and nearly half are from the surrounding suburbs. Willow Center provides a full-continuum of free and confidential services, without judgement. Our Mission is to prevent domestic violence and ensure every survivor has access to the services and supports needed along the journey to a safe and empowered life. Our Vision is a community free from domestic violence, where healthy relationships thrive. Our Guiding Values Willow Center operates by six core values which guide everything we do. Respect | We actively listen, seek to understand others, and practice compassion without judgment. Inclusion | We are committed to reflecting the diverse communities and families we serve. We care about and value all groups and perspectives. Survivor-Centered | We support survivors in developing and achieving their own goals based on individual needs, strengths and values. Trust | We operate with honesty, integrity, safety and confidentiality. We can count on each other and those we serve can count on us. Excellence | We are committed to the highest standards, quality of care and accountability in all aspects of our work. Collaboration | We believe partnerships and teamwork are critical to the quality of our work and in achieving positive social change and outcomes.