Alicia Dover

Alicia Dover has diverse work experience in customer service roles. Alicia joined WinCup in 2020 as a Customer Care Advocate. Prior to that, they worked at Advanced Distributor Products for a significant duration starting in 1998. During their time at Advanced Distributor Products, they held various positions, including Customer Care Professional, Customer Service Supervisor, and Customer Service Representative/Team Lead. In these roles, Alicia demonstrated strong leadership skills, managed daily operations, maximized profitability, maintained customer satisfaction, and effectively communicated with internal and external stakeholders. Alicia also excelled in generating sales orders, managing reports, coordinating tasks, and resolving issues efficiently.

Alicia Dover completed their Bachelor of Science degree in Marketing from South Carolina State University in 1996. In 2011, they furthered their education by pursuing a Master's degree in Arts Management and Leadership from Liberty University, which they successfully completed in 2013.