Samantha Kerick

Samantha Kerick has a comprehensive work experience spanning over 15 years. Samantha is currently the Director of Franchise Operations - Southwest at Wingstop Restaurants Inc. In this role, they are responsible for overseeing franchise operations in the Southwest region. Prior to this, they held the position of Director, Guest Experience & Analytics, and Senior Manager, Guest Experience & Analytics at Wingstop. Samantha also served as a Field Business Consultant and Guest Experience Manager at the company.

Before joining Wingstop, Samantha worked at Sabre Corporation as the Manager of Call Center Operations, Training, and Quality. Samantha also held the role of Training and QA Supervisor at the same company. Prior to Sabre, they worked as the Reservations Manager at Hyatt Regency Orlando and the Director of Reservation Services at The Peabody Orlando.

Earlier in their career, Samantha served as the Group Reservations Manager at Fontainebleau Miami Beach and held various roles at Borgata Hotel Casino & Spa, including Customer Care Team Leader and Customer Care Quality Coach.

Overall, Samantha Kerick has gained valuable experience in franchise operations, guest experience management, reservations, and customer service throughout their career.

Samantha Kerick earned a Bachelor's degree in Hospitality Management from East Stroudsburg University of Pennsylvania from 2003 to 2006.