Michael Vaiana

Michael Vaiana is an experienced IT Production Support Analyst at Wintrust Financial Corporation since April 2018, where responsibilities include managing Change tickets as a Change Advisory Board member, serving as a Major Incident manager, and participating in Problem Management. Previously, Michael worked as a Field Service Technician at Wintrust, providing technical support to employees through ticketing and remote assistance, as well as imaging computers for new hires and managing user accounts via Active Directory. Michael's career also includes a role as an Advanced Repair Agent at Geek Squad from September 2014 to March 2018, where expertise in customer service and technical support was demonstrated while resolving hardware and software issues for various devices.