James Gibson

James Gibson is an experienced Regional Service Delivery Manager at Wipro, overseeing a team of over 20 PC support technicians across North America since April 2019. With a strong background in service delivery and client services, expertise includes managing M&A transitions, ensuring adherence to Service Level Agreements (SLAs), and enhancing customer service operations. Prior experience includes roles at HCL Technologies, where significant achievements involved developing processes that improved service desk performance, reducing company fines, and coaching teams to meet key performance indicators. James's career also includes technical support and customer service roles at Eastman Kodak, Woodforest National Bank, and Trans World Entertainment, complemented by a Bachelor’s degree in Political Science from East Carolina University and MCSA certification in System Administration.