Mackenzie (Davids) Brown

Director of Customer Experience at Wishlist

Mackenzie (Davids) Brown has a diverse work experience spanning over a decade. Mackenzie is currently the Director of Customer Experience at Wishlist since November 2022. Prior to this, they worked at Thanx as an Implementation Lead from May 2021 to October 2022, and as a Senior Customer Success Manager from February 2020 to May 2021. Mackenzie also has experience at Wishlist Rewards, where they held various roles including Manager of Customer Success from January 2016 to February 2020, Customer Success Manager from February 2014 to January 2016, and Business Development Representative from July 2013 to February 2014.

Mackenzie also worked as a Fan Recruitment specialist at Denver Cutthroats from October 2012 to August 2013. Before that, they were a Travel Agent at American Travel Planners from August 2012 to July 2013. Mackenzie also gained experience as a Communications Intern at Global Dance Music from April 2012 to August 2012.

Mackenzie'searlier roles include working as a Spa Concierge & Receptionist at St. Julien Hotel & Spa from August 2011 to August 2012, and as an Assistant Team Manager at Boulder Hockey Club from October 2011 to April 2012. Mackenzie started their career as a Public Relations Representative at Ethos Magazine from January 2010 to June 2011. Throughout their career, Mackenzie has developed a wide range of skills and expertise in customer success, business development, implementation, and communication.

Mackenzie (Davids) Brown began their education at Monarch High School/LMS, where they attended from 2003 to 2007. Following their high school graduation, they went on to pursue a Bachelor of Science degree in Public Relations and Multimedia at the University of Oregon, where they studied from 2007 to 2011.

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Previous companies

Thanx logo

Timeline

  • Director of Customer Experience

    November, 2022 - present

  • Manager of Customer Success

    January, 2016

  • Customer Success Manager

    February, 2014

  • Business Development Representative

    July, 2013