Matea Mrvelj

Matea Mrvelj is a seasoned professional with diverse experience in education, customer service, and training, currently working as a Freelance Tour Guide at Withlocals since June 2023. Prior to this role, Matea held multiple positions at Klarna from August 2020 to March 2024, including Domain Coordinator and Senior Trainer Specialist, focusing on onboarding and training for customer service agents across various processes. Notable past roles include teaching mother tongue languages at Omniglot AB and providing customer support at Calzedonia Group and Massimo Dutti. Educational qualifications include a Bachelor's Degree in Italian and Portuguese Language and Literature from the University of Zagreb, as well as ongoing studies in Swedish language at Hermods AB and ABC Strani Jezici Zagreb.