Aline Almeida Lourenço

Aline Almeida Lourenço currently serves as a Customer Care Team Lead at Wix, having progressively taken on roles such as De-escalations & Approvals Expert and Advanced Billing Expert since February 2020. Aline demonstrates expertise in managing sensitive user cases, resolving billing issues, and providing technical support. Prior experience includes roles at Accenture as a Quality Analyst Support and Customer Service Associate, with a focus on quality assurance and content review. Aline also has a background in customer support and operational sales from positions at various companies, including Trend Operadora and Innstant Travel. Educational qualifications include a degree in Information Systems and a Bachelor's degree in Tourism / Events Management from Universidade Anhembi Morumbi, supplemented by English studies at the Emerald Cultural Institute in Dublin.