Firman Kurniawan

Firman Kurniawan has a diverse range of work experience. Firman is currently working at WIZ.AI as a Customer Success - Ops, where they administer and operates daily call campaigns for Key Account clients. Firman is responsible for system monitoring and incident management, responding to and resolving incidents, and coordinating to restore service. Firman collaborates with cross-functional teams and contributes to continuous improvement efforts. Previously, Firman worked at Symaxtynine Coffee as a Social Media Marketing Specialist, developing and implementing social media strategies and analyzing content and key metrics for future campaigns. Firman co-founded and worked as a Marketing Executive at Samawa Global Farm, implementing marketing strategies, managing social media accounts, and analyzing content and key metrics. Firman also has experience working at Tech Mahindra as a VAS Engineer and Deployment Engineer, and at Telekomunikasi Indonesia as an Intern. Firman also worked as an English Tutor at the Language Center Telkom University and as an Intern at BPJS Kesehatan.

Firman Kurniawan pursued their Bachelor's degree in Telecommunications Engineering from 2013 to 2018 at Telkom University.