Jia Min Teo

Jia Min Teo has a diverse work experience spanning multiple industries. Jia Min started their career at Promedia Directories Pte Ltd as an Operations Intern in 2011. Jia Min then joined GNU Pte Ltd as an Assistant Manager, specializing in Branding, Franchise, and IP Consultancy from 2014 to 2016. During this role, they advised SME business owners on intellectual property protection and corporate branding, and oversaw the design of brand collaterals.

In 2017, Jia Min joined Arteastiq Pte Ltd as a Franchise Development Manager. Jia Min was responsible for developing the franchise framework and training kits for the company's 4 restaurant brands. Jia Min also pursued potential leads for franchising in Asia and managed the franchise network in Sri Lanka and Indonesia.

Moving on, Jia Min became an integral part of WIZ.AI in 2020, where they held two roles. First, they served as the AI CX Team Manager, where they analyzed clients' communication pain-points and business objectives to develop an effective customer outreach strategy. Jia Min oversaw the development, testing, and delivery of an AI talkbot for commercial use in multiple countries. Later, they progressed to become the Head of Customer Success, a position they currently hold, focusing on ensuring customer satisfaction and success.

Overall, Jia Min Teo's work experience showcases their expertise in customer success, franchise development, intellectual property protection, and corporate branding.

Jia Min Teo completed their 'A' Levels in Arts at Jurong Junior College from 2008 to 2009. Following that, they pursued a Bachelor of Business Administration (B.B.A.) in Marketing at the National University of Singapore from 2011 to 2014.