Wizards of the Coast
Brittany Austin is an experienced technology professional with a strong background in technical support and customer service. Currently serving as a Legal Contract Specialist and Technical Support Analyst at Wizards of the Coast since January 2017, Brittany supports a user base of approximately 600, managing a mixed environment of Windows and Macintosh systems while utilizing tools such as ServiceNow, SCCM, and Veronis. Prior experience includes roles at Apple, where Brittany worked as a Genius and an Apple Solutions Consultant, focusing on hardware and software support, customer relationships, and training. Earlier experience as a Computer Sales Associate at Best Buy provided foundational customer engagement and sales skills. Brittany holds a High School Diploma from Woodcreek High School, earned in 2004.
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