Carla Maria Graca

WPN Retailer Support Specialist at Wizards of the Coast

Carla Maria Graca has a diverse work experience spanning multiple industries. Carla Maria began their career as a Child Care Assistant at Escola E.B. 2,3 Engenheiro Duarte Pacheco, where they were responsible for designing and performing activities for a group of children aged 5 to 10. Carla Maria also provided tutoring for children in need of special care. Carla Maria then transitioned to a role as a Manager/Owner at Papelaria Graca, a stationery store, where they managed the business for four years. Carla later worked as a Casino Dealer at Solverde for four years before joining Booking.com as a Freelance Translator, ensuring accurate technical translation from English to Portuguese for descriptions on the website. Their most recent experience was at Wizards of the Coast, where they held various roles. As a WPN Store Rep for Iberia, they provided technical assistance to stores organizing Wizards brands events and developed projects to increase player engagement. Carla Maria then transitioned to a role as a WPN Retailer Support Specialist, managing retail support for partner stores associated with the Wizards Play Network and providing support to German, Spanish, and Italian stores. Overall, Carla has a strong background in customer service, technical support, translation, and project management.

Carla Maria Graca's education history includes attending the Universidade do Algarve from 1994 to 2012. Carla Maria pursued studies in Marine Biology and Biological Oceanography during this period. In addition, from 2007 to 2011, Carla Maria Graca completed their MSc degree in Marine Biology at the same university.

Links

Timeline

  • WPN Retailer Support Specialist

    September, 2017 - present

  • WPN Store Rep For Iberia And EMEA

    March, 2014

  • WPN Store Rep For Iberia

    February, 2013

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