JB

James Bruner

VP Of It, Operations And Customer Service at Wizards of the Coast

James Bruner has a diverse work experience in various leadership and managerial roles. James started their career in 1995 as a Datacenter Operations Manager at SpryNet Internet Services, where they were responsible for managing the data-center based services. James then moved on to MindSpring in 1996, where they served as a System Administration Manager, leading a team responsible for the maintenance and support of legacy SpryNet and Netcom services. In 1997, they joined EarthLink, Inc. as a Director of System Administration, where they oversaw the maintenance, support, and growth of all Earthlink Internet services. James also served as Director of Enterprise Release Management, where they were responsible for ensuring well-defined processes and meeting target success and stability objectives.

In 2006, Bruner joined Premera Blue Cross as a Manager of Infrastructure Database Support and eventually progressed to become the Director of Infrastructure Hosting & Datacenter Operations. James was responsible for the overall management of infrastructure hosting and datacenter operations. In 2012, Bruner joined Amazon as a Manager of Corporate IT Infrastructure Collaboration Team, where they handled day-to-day operational support and service engineering of messaging services.

Most recently, Bruner has been working at Wizards of the Coast since 2014. James has held various roles in the company, including being the Senior Manager of Live Operations, the Director of Infrastructure Engineering & Operations, and the Senior Director of Infrastructure Engineering & Operations. Currently, they hold the position of VP of IT, Operations, and Customer Service. In this role, they drive the strategic direction for the technology and oversees customer service operations.

Overall, Bruner has a strong background in infrastructure management, datacenter operations, and leadership roles.

James Bruner received their education from various institutions. In 1983, they enrolled at the University of Washington to study Electrical Engineering, but there is no information on whether they completed a degree. From 1984 to 1986, James attended Renton Technical College, majoring in Computer Science with a focus on Computer Maintenance & Repair. Next, there is a gap in their education history until 1990 when they joined Prime-Corporate Education, where they pursued Unix Administration and Basic Networking. Finally, James completed ITIL Practitioners Training in Change, Release, and Configuration Management at HP Corporate Training in 2004.

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Timeline

  • VP Of It, Operations And Customer Service

    September, 2021 - present

  • Sr Director Of Infra Eng Operations

    October, 2017

  • Director Infrastructure Engineering Operations

    November, 2015

  • Sr Mgr Live Operations Systems Support

    September, 2014

  • Mgr Live Operations

    May, 2014

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