Ngoc Tran is a seasoned professional in loyalty program management with over a decade of experience at WMC Group - Windsor Property Management Group Corporation. Since January 2011, Ngoc has excelled as Loyalty Program Manager, overseeing the daily operations of the WMC Prestige Loyalty Program and leading a dedicated team through coaching and performance management. Prior to this role, Ngoc served as Loyalty Program Assistant Manager, focusing on the Windsor VIPCard Program and the Pearl Club from 2011 to 2014. Earlier experience includes roles at Windsor Plaza Hotel as a Customer Service Agent and Telephone Operator, where Ngoc honed skills in customer feedback collection and call management. Ngoc holds a Bachelor of Arts degree in Tourism and Hospitality Management from HUFLIT, obtained between 2003 and 2007.
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