Minerva Gonzalez

Minerva Gonzalez is a bilingual customer service representative at Wolcott, Wood and Taylor, Inc. since April 2022, where responsibilities include submitting claims to insurance companies for UI Health providers. Previous experience includes roles as an intake specialist at the National Latino Education Institute, health screener at JohnsByrne, fulfillment associate at Amazon, and driver for Lyft. At Mercy Hospital & Medical Center, Minerva served in multiple roles, including diagnostic and treatment data entry registrar, patient navigator, and certified insurance navigator, focusing on health assessments and insurance enrollment services. Earlier positions include program manager at the Chicago Hispanic Health Coalition and administrative assistant in various organizations. Minerva holds an associate's degree in computer systems networking and telecommunications from Robert Morris University - Illinois and has additional educational experience at DePaul University.