Alasdair Bradley

Alasdair Bradley is an experienced customer support professional with a robust background in team leadership and performance improvement. Currently serving as Customer Support Team Supervisor at Wolf & Badger since July 2021, Alasdair has enhanced team performance by 20% through effective management strategies. Previously, as Customer Service Team Leader at loveholidays from April 2019 to July 2021, Alasdair led a 14+ EMEA Customer Care Team and implemented initiatives that resulted in a 20% reduction in average response time. Alasdair's career also includes experience as a Customer Service Executive at Booking.com, where successful onboarding and GDPR compliance were prioritized. Alasdair began a career in customer service as a Senior Shop Assistant at Waitrose & Partners and holds a degree from Anglia Ruskin University.