Russell Da Silva

Russell Da Silva has a diverse work experience spanning over a decade. Russell currently serves as the Director of Customer Care at Wolfe since March 2021. Prior to this, they worked at MiX Telematics for nearly a decade, where they held various roles. From February 2018 to March 2021, Russell served as the Director of Client Services, where they established performance and service goals, implemented a CRM ticketing software solution, and achieved over 90% of SLA targets. Before that, from November 2015 to January 2018, they worked as a Client Services Manager, excelling in customer service, sales, and employee management. Russell also worked as a Key Account Manager from May 2012 to October 2015, where they enhanced account management, communicated progress to internal and external teams, and identified ways to improve efficiency and performance. Prior to joining MiX Telematics, Russell worked at Al Futtaim Logistics from August 2006 to April 2012. Here, they held the position of Business Sector Manager - Distribution, overseeing administrative staff and drivers, optimizing delivery operations, and achieving significant growth in delivery volumes and reduced subcontracting. Russell also worked as a Warehouse Operations Manager before assuming their role as Business Sector Manager.

Russell Da Silva obtained a Bachelor's degree in Education from the University of the Witwatersrand between 1994 and 1997. Prior to that, they completed their high school education at Sandringham High School from 1989 to 1993, earning a High School Diploma. In terms of additional certifications, they obtained the "Prepare" certification from Ada in June 2023.