Jocelyn Cook

Jocelyn Cook is an experienced IT Service Operations and Recovery Analyst at Wolseley UK since January 2015, specializing in Service Operations Continuity and Incident Management, with a focus on monitoring critical systems and handling major incidents. Previously, Jocelyn served as a Support Analyst, providing first and second line IT support across various departments. Past roles include Customer Service Assistant at Mountain Warehouse, where effective customer interaction was key, and Computer Lab Assistant at Marymount University, delivering IT support and software maintenance. Early experience includes positions as a Cashier and Retail Assistant at Oxfam and as an Art Gallery Attendant at Marymount University, contributing to customer service and engagement. Jocelyn holds degrees from Marymount University and the University of Lancashire, and completed education at St Aidans Sixth Form.