Jan S. is currently the Head of Merchant Operations & Strategic Projects at Wolt, where they lead initiatives to enhance efficiencies and strengthen business partnerships. With over 20 years of experience in global business program and project management, Jan has a strong focus on operational excellence and customer satisfaction. Previously, they served as the Head of Support at Wolt, where they scaled a large Customer Support organization across Czechia and Slovakia. Jan's earlier roles included significant positions at Microsoft, contributing to customer experience and operational efficiency across Central and Eastern Europe.
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