Helen Rudd is a seasoned professional specializing in technical customer service management, currently serving as the Technical Customer Service Manager for EMEA at Wolters Kluwer since March 2022. Prior to this, Helen held the position of Service Desk Manager at Canterbury Christ Church University from May 2016 to March 2022, where effective analysis of service data was delivered to enhance customer satisfaction and performance transparency. Experience as a Customer Support Manager at YTL Communications Sdn Bhd from February 2012 to February 2016 involved fostering a collaborative environment that significantly improved team dynamics and performance. Earlier roles include serving as a Help Desk Analyst at Frog Education, where troubleshooting and customer interaction were key responsibilities. Helen's educational background includes a Master of Management Studies and a PG Dip in Management Studies from Canterbury Christ Church University.
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