Paritosh Parekh

Paritosh Parekh is an experienced IT operations manager with a career spanning over a decade. Currently serving as Manager II IT Operations at Wolters Kluwer since September 2021, Paritosh previously held the title of Manager, IT Support. Prior experience includes a Team Leader role at Zensar Technologies from September 2012 to October 2021, and Assistant Manager positions at Mphasis between September 2016 and September 2021. Additional experience encompasses Team Leader at BANCTEC TPS INDIA PRIVATE LIMITED and Technical Lead at MphasiS. Notable achievements include significant improvements in Average Handling Time (AHT) for various teams, recognition through Monthly Summit Awards, and a 12% increase in First Call Resolution (FCR) for the Voice Team. Paritosh holds a Bachelor of Business Administration from Alagappa University and diplomas in Information Technology.