Zikhona Malgas

Zikhona Malgas is a Technical Support Engineer at RetailNext since December 2019, bringing extensive experience in customer and technical support roles. Prior to RetailNext, Zikhona worked as a Customer Support Engineer at BCX from April 2018 to December 2019, where responsibilities included resolving client issues, preparing documentation, and providing customer training. At UCS Solutions from April 2016 to March 2018, Zikhona served as a Junior Engineer, focusing on technical assistance, issue escalation, and customer satisfaction. The career began as an IT Help Desk Administrator Intern at Imperatech Solutions, where installation and configuration of software and hardware were primary tasks. Zikhona holds a Microsoft certification in MCSE Private Cloud from Broadband College of Technology and a National Diploma in Information Technology from PC Training and Business College. Educational background includes a matric degree from Thandokhulu High School.