Iris van der Heide

Iris van der Heide is an experienced professional currently serving as a Functioneel Beheerder and Kennisbeheerder - Senior Medewerker Klantcontact at Woningstichting Rochdale Amsterdam since February 2020. Key responsibilities include managing and optimizing the knowledge base, testing and implementing software, and driving process improvements while providing training and coaching on system usage for the customer contact department. Previous roles include positions in customer contact at All Alert Services, monitoring and back-office support at CED, and various positions in the hospitality sector from 2012 to 2016. Additionally, Iris has experience as a fitness instructor at Sportcentrum West-Friesland from 2008 to 2012. Iris van der Heide completed education at ROC Leiden from 2012 to 2014.