Thomas Bailey

Thomas Bailey has over 20 years of experience in customer support and account management, with a significant tenure at Wood Mackenzie from August 2003 to October 2023. As Director and Head of Global Customer Support, Thomas led a high-performing global team, enhancing customer-centric operations and integrating support processes. Previous roles included Senior Manager of Customer Support and Manager of Customer Engagement, where Thomas transformed operational functions into customer-focused services. Thomas also excelled as an Account Manager, managing high-profile accounts and consistently exceeding sales targets. Earlier experience includes positions at Pitney Bowes, Computershare, and HSBC, where expertise in account management and customer service was further developed. Thomas holds A-Levels in French and Psychology from Gordano Sixth Form College.