Shelley Pitts

Shelley Pitts is an experienced customer service and workforce management professional, currently serving as a Customer Service Manager at Woodmont Cabinetry since May 2019. Prior to this role, Shelley held various managerial positions at TeleTech from August 2013 to December 2018, overseeing a team of 15 Team Leads and more than 250 agents in customer support. Earlier experience includes serving as a Workforce Management Specialist and Senior Manager of Collections at Direct Energy, where responsibilities included managing schedules for over 300 employees and leading a production floor of more than 100 agents. Shelley began the career as a Collections Team Lead, demonstrating leadership skills in enforcing call quality and performance management. Education was pursued at Navarro College from 1990 to 1992.