Ricardo Marques

Ricardo Marques is a skilled professional with extensive experience in customer care and communication. Currently serving as a Customer Care Coordinator at Wooga since September 2022, Ricardo previously held various roles at Airbnb, including Appeals and Escalations Coordinator, where expertise in customer service was utilized to enhance operational efficiency and manage critical contacts. Additionally, experience as a Content Editor in Knowledge Management involved designing accessible workflows and best practices. Earlier career highlights include roles as a Level 3 Customer Service Representative, journalist at TVI focusing on underrepresented communities, and part-time Sales Representative at WORTEN, complemented by a Bachelor's degree in Communication Sciences from Universidade Nova de Lisboa.