Natalia Jurczuk

Natalia Jurczuk has a diverse work experience spanning various roles in customer support and operations. Natalia began their career as an Assistant Accountant at Accounting Office A. Dorgamatzoglou S.C. in 2008 and worked there until 2011. Natalia then transitioned to the gaming industry and worked as an Online Gaming Community Manager at Just A Game from 2011 to 2012. Following that, they joined Tripsta / Travelplanet24 / Airtickets as a Customer Support Representative for a brief period from 2012 to 2013 before transitioning to a Fraud Analyst role within the same company until 2016. In 2016, Natalia joined Workable as a Customer Support Specialist and progressed through various roles, including Customer Support Team Lead, Customer Support Operations Manager, and Senior Manager of Customer Operations. Currently, they hold the position of Director of Customer Support at Workable and is responsible for maintaining high customer satisfaction scores, optimizing response times, and ensuring timely resolution of customer inquiries. Natalia has also demonstrated skills in people management, operations tasks, and cross-functional collaboration throughout their career.

Natalia Jurczuk earned a Bachelor of Science (BS) degree in Slavic Studies from Uniwersytet Bielsko-Bialski from 2004 to 2007. Natalia then pursued a Bachelor's degree in Economics from Athens University of Economics and Business from 2008 to 2012.