Dianne Kate Casida

Dianne Kate Casida has a diverse work experience spanning several companies and roles. Dianne Kate began their career as a Data Analyst at TalentScout Inc. in 2018. Dianne Kate then transitioned to a Software Engineer role at Indra in 2019, where they worked until 2021. During this time, they gained experience in software development. In 2021, they joined Zuellig Pharma as an IT Specialist, responsible for ensuring the availability of local digital solutions. Dianne Kate later became a Service Delivery Lead, monitoring and managing services for client satisfaction. In 2021, Dianne moved to NICE CXone as an Associate Software Integration Engineer, specializing in designing, building, and testing contact center software platforms. Presently, they are employed at Workato as a Field Infrastructure Engineer, starting in 2022.

Dianne Kate Casida completed their Bachelor of Science in Computer Science from Polytechnic University of the Philippines, starting in 2015 and graduating in 2019. Additionally, they obtained several certifications, including Automation Pro III Certificate in November 2022, Automation Pro I Certificate in July 2022, and Automation Pro II Certificate in July 2022. Dianne Kate also obtained various certifications from LinkedIn, such as "A Day In The Life of a Data Scientist," "Customer Service: Handling Abusive Customers," "Design Thinking: Understanding the Process," "Process Improvement Foundations," "Project Management Foundations: Requirements," "Project Management Foundations: Risk," "Strategic Thinking," "Working with Upset Customers," and "Creating Positive Conversations with Challenging Customers." These certifications were obtained between 2020 and 2021.